Shipping policy
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1. INTRODUCTION
This Shipping & Delivery Policy ("Policy") sets out the terms governing the processing, dispatch, shipment and delivery of products purchased through the website of SMYE Fine Jewellery ("SMYE", "Company", "we", "our" or "us").
By placing an order through our website, you acknowledge that you have read, understood and agreed to this Policy, which should be read together with our Terms of Use, Return, Refund & Cancellation Policy and other policies published on our website.
As every piece of jewellery is carefully crafted, inspected and packaged before dispatch, delivery timelines may vary depending upon the nature of the product ordered.
2. ORDER PROCESSING
Upon successful placement of an order, you will receive an order confirmation by email, SMS or any other communication channel made available by SMYE.
Order confirmation signifies that your order has been received by us and is undergoing verification. It does not constitute acceptance of the order.
Before processing an order, we may undertake verification of:
- payment confirmation;
- billing and shipping details;
- customer identity, where considered necessary;
- product availability; and
- any other information reasonably required for processing the order.
SMYE reserves the right to contact customers for additional verification where required for security or operational reasons.
3. MANUFACTURING & ORDER PREPARATION
As SMYE offers handcrafted, customised and made-to-order jewellery, the time required to prepare an order may vary depending upon the product selected.
Certain products may require additional time for manufacturing; hallmarking; stone setting; engraving; polishing; quality inspection; packaging; and final quality assurance.
Estimated preparation timelines displayed on the website are indicative in nature and may vary depending upon operational requirements.
Where an unforeseen delay occurs, reasonable efforts shall be made to keep the customer informed.
4. SHIPPING TIMELINES
Orders shall ordinarily be dispatched after completion of manufacturing (where applicable), quality checks and packaging.
Estimated delivery timelines displayed on the website are intended solely as estimates and shall not constitute guaranteed delivery commitments.
Delivery timelines may vary depending upon destination; product availability; customisation requirements; courier operations; weather conditions; regulatory requirements; public holidays; and other circumstances beyond the Company's reasonable control.
While SMYE shall endeavour to deliver products within the estimated timelines, delays may occasionally occur.
5. DELIVERY PARTNERS
SMYE engages reputed third-party logistics and courier partners for the delivery of its products.
The logistics partner engaged for a particular shipment shall be determined by SMYE based upon operational considerations including destination, service availability, shipment value and security requirements.
SMYE reserves the right to change its logistics partners without prior notice.
6. SHIPPING CHARGES
Shipping charges, if applicable, shall be displayed during the checkout process prior to confirmation of the order.
SMYE may, at its discretion, offer complimentary shipping on eligible orders, promotional campaigns or specified product categories.
Additional charges may apply in respect of expedited delivery; remote delivery locations; international shipments; customs clearance; duties, taxes or governmental levies; or any additional services requested by the customer.
Such charges shall, wherever applicable, be communicated during the ordering process.
7. DOMESTIC SHIPPING
SMYE currently delivers products across locations within India, subject to service availability of its logistics partners.
Delivery to certain remote or restricted locations may require additional time or may not be available.
SMYE reserves the right to refuse delivery to locations where delivery cannot reasonably or safely be undertaken.
8. INTERNATIONAL SHIPPING
SMYE may offer international shipping to select countries.
Availability of international shipping shall depend upon applicable export regulations; destination country restrictions; logistics availability; customs regulations; and operational feasibility.
Customers placing international orders are responsible for ensuring that the products ordered may lawfully be imported into their country of destination.
SMYE reserves the right to refuse or cancel international orders where shipment is prohibited under applicable laws or regulatory restrictions.
9. CUSTOMS DUTIES, TAXES & IMPORT CHARGES
For international orders, the customer shall be solely responsible for all customs duties, import taxes, value-added taxes, customs clearance charges and any other governmental levies imposed by the destination country, unless expressly stated otherwise by SMYE.
SMYE has no control over such charges and cannot predict the amount payable.
Failure by the customer to pay applicable customs duties or comply with local import requirements may result in delays, refusal of delivery, return of the shipment or confiscation by customs authorities. SMYE shall not be responsible for any loss, expense or liability arising therefrom.
10. SHIPMENT TRACKING
Once an order has been dispatched, the customer shall ordinarily receive shipment confirmation along with tracking details through email, SMS or any other communication channel used by the Company.
Tracking updates are generated and maintained by third-party logistics partners. Accordingly, occasional delays or inaccuracies in tracking information may occur and shall not constitute a breach of this Policy.
Customers are encouraged to monitor the shipment status and promptly notify SMYE if any irregularity is observed.
11. DELIVERY VERIFICATION
In order to safeguard high-value shipments and minimise the risk of fraudulent deliveries, SMYE reserves the right to implement additional verification measures prior to or at the time of delivery.
Depending upon the nature and value of the shipment, SMYE or its authorised logistics partner may require:
- One-Time Password (OTP) verification;
- acknowledgement of receipt by signature;
- verification of government-issued identification;
- telephonic confirmation with the customer; or
- any other reasonable verification process considered necessary for secure delivery.
Failure to complete the verification process may result in postponement or cancellation of the delivery.
12. DELIVERY ADDRESS
Customers are responsible for ensuring that the billing and shipping information provided at the time of placing an order is complete, accurate and up to date.
Requests to modify the delivery address after an order has been placed shall be accommodated only where operationally feasible and prior to dispatch.
SMYE shall not be responsible for delays, failed deliveries or additional expenses arising from incorrect, incomplete or inaccurate delivery information provided by the customer.
13. FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to the customer's absence, refusal to accept the shipment, inability to establish contact or any other reason attributable to the customer, the logistics partner may make additional delivery attempts in accordance with its standard operating procedures.
Where delivery remains unsuccessful, the shipment may be returned to SMYE.
Any request for re-dispatch may be subject to additional verification and, where applicable, reasonable shipping or handling charges.
SMYE reserves the right to cancel the order or process any refund in accordance with the Return, Refund & Cancellation Policy.
14. TRANSIT INSURANCE
To safeguard valuable jewellery during transit, eligible shipments may be insured until successful delivery at the address provided by the customer.
The scope, extent and terms of such insurance shall be determined by SMYE or the relevant logistics partner, as applicable.
Insurance coverage shall cease upon successful delivery of the shipment in accordance with this Policy.
15. RISK OF LOSS
Unless otherwise required by applicable law, the risk of accidental loss or damage to the product shall pass to the customer upon successful delivery of the shipment to the delivery address specified by the customer and completion of the applicable delivery verification process.
Until such delivery, SMYE shall bear the risk associated with the shipment, subject to the terms of the applicable transit insurance and the responsibilities of the logistics service provider.
16. INSPECTION UPON DELIVERY
Customers are requested to inspect the external packaging immediately upon receipt of the shipment.
Where the package appears to be tampered with, damaged, opened or otherwise compromised, customers are advised:
- not to accept the delivery where reasonably possible;
- to immediately notify the delivery personnel;
- to take clear photographs of the package before opening it; and
- to inform the Company within twenty-four (24) hours of delivery by providing photographs and a description of the issue.
Prompt reporting enables SMYE to initiate investigation with the logistics partner and, where appropriate, facilitate a resolution.
17. LOST, DAMAGED OR TAMPERED SHIPMENTS
If a shipment is lost in transit, delivered in a damaged condition or appears to have been tampered with prior to delivery, SMYE shall undertake a reasonable investigation in coordination with the relevant logistics partner.
Customers may be requested to provide photographs, delivery records or any other information reasonably necessary to facilitate such investigation.
Appropriate remedial action, including replacement, repair or refund, shall be considered based upon the findings of the investigation, the applicable insurance coverage and the Company's policies.
Nothing contained herein shall prejudice any statutory rights available to consumers under applicable law.
18. FORCE MAJEURE
SMYE shall not be liable for any delay or failure in dispatching or delivering products arising from events beyond its reasonable control, including but not limited to natural disasters; floods, earthquakes or fires; war, civil unrest or acts of terrorism; pandemics or epidemics; governmental restrictions; transportation disruptions; strikes or labour disputes; customs delays; failures of telecommunications or utility services; or any other force majeure event.
In such circumstances, delivery timelines shall stand extended for the duration of the relevant event and SMYE shall make reasonable efforts to keep customers informed.
19. POLICY UPDATES
SMYE reserves the right to amend or update this Shipping & Delivery Policy from time to time to reflect changes in business operations, logistics arrangements, applicable law or industry practices.
Any revised version shall become effective upon publication on the website unless otherwise stated.
Customers are encouraged to periodically review this Policy.
20. CONTACT US
For any questions relating to shipping, delivery or this Policy, please contact us at the following email address smyefinejewellery@gmail.com
